26 STEPS
1. The first step is to open Support : Utah State Board of Education Customer Portal.
Click Create Account / Login
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2. A user has 3 options when creating their account, utilize a Microsoft ,Google account ,or create your own login and password.
For training purposes, we will click Sign in with Google
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3. Click the account you want to login with.
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4. Click Search for solutions, services and tickets. This will allow you to search using a key word or phrase.
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5. The system will return results based on the word or phrase used. It is divided into 3 areas, solutions, service items and tickets.
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6. To make a selection, simply Click on the item you would like to open.
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7. Complete the required fields on the form. Required fields are notated by a red asterisk.
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8. Click Place Request once you have completed the form.
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9. A new screen will pop up allowing you to copy another user on all communication regarding the ticket.
Click Add CC
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10. You can enter a ticket on behalf of someone else.
Click Request for someone else
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11. Then Click Confirm to submit your ticket to the Utah State Board of Education Service Desk.
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12. The system will then show you the details of your ticket. You are able to submit a reply by clicking inside Your Reply and then Click Send
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13. This area is where you will find any communication that you or a technician have entered
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14. Click Tickets
To view all your open and closed tickets.
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15. To view a menu of all available articles and videos.
Click Browse solution library
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16. Click LEA External Users
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17. Here you can pick from any number of solutions.
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18. If something is broken.
Click Report a problem
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19. Fill in all the required fields. Remember to include any details and or screenshots that will allow the USBE support technician to serve you better.
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20. Click Attach a file to add any documents or screenshots. Screenshots can also be added directly into the Description area.
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21. Click Submit
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22. If you need something, such as to request a new account, a password reset or another service item.
Click Request a service
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23. You will be able to view all service items or you can Click on a category to reduce the selection.
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24. Click on the hamburger to move around the system. The options on the left will appear.
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25. You are also able to view tickets that are the most current from the home page or Click View all to get to all your open and closed tickets.
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26. Here you can view any current announcements that have been posted, such as outages.
Thank you for learning with us!
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